Privacy Policy | Deep Mag

Deep Mag, Inc. ("Deep Mag," "we," "our," or "us") provides an AI-powered construction document analysis platform (the "Service"). This Privacy Policy explains how we collect, use, process, store, and disclose information when you access or use the Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT
We collect several categories of information in order to operate and improve the Service.

1.1 Information You Provide to Us
We collect information that you voluntarily provide, including:

Name

Email address

Account credentials

Organization and project information

Documents, drawings, specifications, submittals, RFIs, or other files uploaded to the Service

Communications you send to us (including support requests)

This information may contain business information or project-related data provided by your organization.

1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical information including:

IP address

Browser type

Operating system

Device identifiers

Session identifiers

Authentication tokens

Log files

Usage metrics (such as pages accessed and actions taken)

This information helps us maintain security, improve performance, and diagnose technical issues.

1.3 Information from Third-Party Integrations
If you connect third-party services to Deep Mag (such as project management platforms or document systems), we may receive information authorized by your permissions through those services.

Examples include:

Project metadata

drawings and documents

RFIs

submittals

schedules

user and project information

Access to these systems occurs only after authorization through the third-party provider's authentication process (such as OAuth).

We store integration tokens securely to maintain authorized connections.

2. CUSTOMER DATA OWNERSHIP
All documents, files, and project data uploaded to the Service remain the property of the user or the user's organization ("Customer Data").

Deep Mag does not claim ownership of Customer Data.

We process Customer Data solely for the purpose of providing and improving the Service, subject to this Privacy Policy and our Terms of Service.

Unless explicitly permitted by the customer:

Customer Data is not used to train public AI models

Customer Data is not sold or shared for marketing purposes

3. HOW WE USE INFORMATION
We use collected information to:

Provide and operate the Service

Process and analyze documents using AI tools

Generate insights, responses, and reports for users

Maintain system security and prevent unauthorized access

Authenticate users and manage accounts

Improve product features and functionality

Provide customer support

communicate service-related notices

comply with legal obligations

enforce our Terms of Service

We may also use aggregated or anonymized data that cannot reasonably identify an individual or organization for analytics and product improvement.

4. AI PROCESSING AND MACHINE LEARNING
The Service uses artificial intelligence technologies to analyze documents and generate insights.

4.1 Document Processing
When documents are uploaded:

Files may be temporarily stored in cloud storage during processing.

AI systems analyze the documents to extract structured information.

Processed content may be converted into embeddings or indexed formats to enable search and AI responses.

Original files may be deleted from temporary storage after processing.

Processed representations may be retained to support Service functionality.

4.2 AI Service Providers
We may use third-party AI providers to perform processing tasks.

These providers process data under contractual confidentiality obligations and in accordance with their own privacy and security policies.

Deep Mag does not control the internal security practices of these providers but takes reasonable steps to ensure appropriate safeguards.

4.3 AI Output Disclaimer
AI-generated outputs are generated algorithmically and may contain inaccuracies. Users are responsible for reviewing outputs before relying on them for business or project decisions.

5. DATA SHARING AND DISCLOSURE
We do not sell personal information.

We may disclose information under the following circumstances:

Service Providers
We may share information with vendors that support the operation of the Service, including:

cloud infrastructure providers

hosting providers

analytics providers

AI service providers

These vendors are contractually obligated to use data only to perform services for Deep Mag.

Third-Party Integrations
When you connect third-party platforms to Deep Mag:

data may be exchanged between the platforms

data handling may be governed by the third-party provider's privacy policy

Deep Mag is not responsible for the privacy practices of third-party platforms.

Users may revoke integration permissions at any time through the relevant provider.

Legal Compliance
We may disclose information when required to:

comply with legal obligations

respond to lawful requests from authorities

enforce our legal rights

protect users or the public from harm

Business Transfers
If Deep Mag undergoes a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.

6. DATA SECURITY
Deep Mag implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

Security measures may include:

encrypted data transmission (TLS/HTTPS)

encrypted storage where appropriate

role-based access controls

authentication safeguards

logging and monitoring

infrastructure security controls

However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information.

7. DATA RETENTION
We retain information only as long as necessary to:

provide the Service

comply with legal obligations

resolve disputes

enforce agreements

Typical retention practices include:

Account Information
Retained while an account is active.

Uploaded Documents
May be temporarily stored for processing and may be deleted after processing depending on system requirements.

Processed Content
May be retained in indexed or embedded form to support Service functionality.

8. ACCOUNT DELETION
If you request deletion of your account:

personal account data will be deleted within a reasonable timeframe

certain information may be retained if required for legal, security, or operational purposes

Enterprise customers may request deletion of project data through support channels.

9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:

maintain user sessions

authenticate accounts

remember preferences

analyze product usage

improve performance

Users can modify cookie preferences through their browser settings.

Disabling cookies may affect Service functionality.

10. CHILDREN'S PRIVACY
The Service is intended for business use and is not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

If we learn that we have collected such information, we will take reasonable steps to delete it.

11. INTERNATIONAL DATA TRANSFERS
Information may be processed or stored in countries outside your country of residence, including the United States.

These countries may have different data protection laws.

By using the Service, you acknowledge that such transfers may occur.

12. CALIFORNIA PRIVACY RIGHTS
California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

request access to personal information

request deletion of personal information

request correction of inaccurate information

request information about data sharing practices

We do not sell personal information.

13. EUROPEAN PRIVACY RIGHTS (GDPR)
If you are located in the European Economic Area, you may have the right to:

access personal data

correct inaccurate data

request erasure

restrict processing

request portability

object to processing

Requests may be submitted through the contact information below.

14. ROLE AS DATA PROCESSOR
When Deep Mag processes project documents on behalf of enterprise customers, Deep Mag typically acts as a data processor, and the customer organization acts as the data controller.

Customers are responsible for ensuring they have appropriate rights to upload and process data within the Service.

15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.

Material updates may be communicated through:

updates posted on the Service

email notifications

in-product notices

Continued use of the Service after updates constitutes acceptance of the revised policy.

16. CONTACT INFORMATION
If you have questions regarding this Privacy Policy, contact us at:

Deep Mag, Inc.
131 Continental Dr Suite 305
Newark, DE 19713
United States